Refund Policy
Refund & Returns Policy
Thank you for shopping with us.
We aim to provide high-quality products and excellent customer service.
As our products are made to order, we do not generally accept returns or exchanges for change of mind, incorrect sizing, or customer ordering errors.
Please review all product details carefully before placing your order.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
Once reviewed, we may offer:
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A replacement item
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A full or partial refund
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Store credit, where appropriate
Non-Returnable Items
We cannot accept returns or offer refunds for:
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Incorrect size selection
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Change of mind
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Minor variations in colour or print placement
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Incorrect delivery details provided at checkout
Delivery Issues
Customers are responsible for providing accurate shipping information. We are not responsible for orders lost due to incorrect addresses entered at checkout.
If a parcel is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the item can be resent.
Refund Processing
Approved refunds will be processed to the original payment method. Please allow several working days for your bank or payment provider to complete the transaction.
Contact Us
For any questions regarding your order, please contact:
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.